Easy Returns

Product Guarantee:

At House, we are committed to offering you a safe and pleasant online shopping experience. So if something does go wrong, we are here to help you.

As part of this, House offers piece-of-mind product guarantees for online orders. They are as follows:

  • If you change your mind or make an incorrect choice, we will give you a refund (excluding postage costs) within 30 days of purchase for unused products (returned in its original packaging).
  • If your item arrives damaged, we will arrange a replacement or full refund at our cost.
  • If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate.

Please note that our Change of Mind Policy does NOT apply for made-to-order, personalised or monogrammed items (including THE CUSTOM CHEF products).

How do I return an item - ONLINE ORDERS ONLY

Step 1:

To return an item, simply fill in this form to obtain a Return Authorisation (RA) Number. Without an RA Number, your return may be rejected. Once this form is filled out, one of our expert customer service consultants will be in touch!.

Step 2:

Once the return has been approved by our Customer Service consultant, you will receive an RA number. This number is to be placed on the packaging of the returned item. When sending the item back, please ensure the item is in the original re-sellable packaging.

Step 3:

Once the package is received, our team will assess the item and notify you of your refund or store credit.

All refunds will be returned to the original method of payment used when the item was purchased.

If your return is in regards to a damaged, faulty item or warranty claim, please click here.

Our In-Store Returns Policy differs from our online returns policy, please click here for further details.